Pre-Contract Information for Signature DIY Limited t/a UK Oak Doors
To help our customers and potential customers understand how Signature DIY Limited t/a Internal Doors (“UK Oak Doors”) operates and to provide excellent customer service, we provide pre-contract information to our customers and potential customers.
Frequently Asked Questions
|What are the goods and services that UK Oak Doors are providing?||
UK Oak Doors supply oak doors. You can view our products on our website, www.ukoakdoors.co.uk
|What are UK Oak Doors’ full contact details?||
Signature DIY Limited t/a UK Oak Doors
|What is the price for the goods you are going to provide?||Our prices are set out on our website, but the prices are confirmed in our acceptance of your order and remain unchanged unless there are pricing errors.
When ordering online, the full price is calculated for our customers before you place the order.
Doors: £40 (per order not per door)
Skirting, lining, architrave and furniture: £25 (per order)
Ironmongery & Oils: £15 (per order)
|When will the goods be delivered?||The estimated delivery date will be set out at the time your order is placed, and in any event, within 21 working days after the day on which we accept your order.
This date may change since it is dependent on the availability of the goods, and if a delivery date changes, UK Oak Doors will contact you.
Delivery dates are estimates, and can sometimes change due to a number of factors, including inclement weather.
We offer a kerbside delivery service and you are responsible for the transportation of the goods in your property/delivery address.
|When do we pay UK Oak Doors?||
You will pay in full when the order is placed.
|Do you have a complaint handling policy?||
We want you to be happy with our service, but if there is a problem and you wish to raise it with UK Oak Doors, please contact our Customer Services Team.
|Information about your right to cancel||
Where a right to cancel exists, you can complete a cancellation form that will allow you to cancel the contract (this is available at https://www.ukoakdoors.co.uk/cancellation-form). If you would like a hard copy, please contact Customer Services. In the case of goods, this period lasts 14 days from the date of delivery of the goods.
|Are there any guarantees on your products?||
We offer a 12 month manufacturing warranty for product defects where goods are stored, utilised and treated in accordance with our instructions. This does not affect your statutory rights and UK Oak Doors is under a legal duty to supply goods that conform with the contract.
|Bringing the contract to an end||
The contract will come to an end once the goods are delivered, any cancellation rights have expired, and you have paid for the goods.
Please do telephone our Customer Services Team if you wish to discuss any aspect of UK Oak Doors’ services.