Storage - Flat and Dry Only
As wood is a natural product it is important that it is stored correctly. We recommend that your new products are stored flat and in a dry area. We recommend that all packaging is kept on the products, or removed for inspection and then re applied for storage. Again as wood is a natural product it is susceptible to changes in each room's atmosphere and as such please be mindful of this and take care to avoid damp areas or newly plastered rooms etc.
Because it’s important that our products get to you in perfect condition and on time, we only work with trusted, reliable delivery companies with excellent reputations. To allow you to spend where it matters, the cheapest available delivery option will automatically be selected at the checkout stage.
Standard Delivery Rates
Skirting, Architraves, Linings and Window boards - £25.00
*We apply a shipping surcharge of £25.00 to certain postcodes for timber-only orders, which can also add an additional 5 working days to the delivery lead time, see our delivery lead time.
For Standard deliveries, you will receive contact from the courier prior to delivery. Please note, we cannot currently offer express delivery on orders of timber only.
If you have chosen additional options for your items such as prefinishing, please allow up to an additional 10-15 working days for delivery. This will depend on the number of in-house oiling requests and the chosen finish which will affect the number of coats and required drying time.
Please note that your delivery will be made to the kerbside. As such, please ensure you can move your order to a secure location.
On the rare occasion that your package arrives with signs of loss or damage, we strongly recommend opening it while the driver is still present. Please immediately report your findings to the driver and request that they raise a report, including photos and a detailed description of the damage.
It is the customer’s responsibility to check for any damages and report them to us within a 24-hour period.
All delivery times are based on orders being placed before 9am and the lead times are from when your order has been dispatched, not placed.
As unforeseen circumstances can, on rare occasions, cause delivery issues, we do not recommend booking any tradesmen until your items have been delivered.
Still, Have Questions?
If you still have questions regarding the delivery of your order, please give our dedicated Customer Service Team a call and they will be happy to assist you further.
For more detailed delivery information see our delivery page here