Storage - Flat and Dry Only
As wood is a natural product it is important that it is stored correctly. We recommend that your new products are stored flat and in a dry area. We recommend that all packaging is kept on the products, or removed for inspection and then re applied for storage. Again as wood is a natural product it is susceptible to changes in each room's atmosphere and as such please be mindful of this and take care to avoid damp areas or newly plastered rooms etc.
Flooring Maintenance - Care Guide
You'll know when your wood floor needs cleaning, as the dust and dirt is visible (unlike carpeting that hides its dirt below the surface) a simple vacuum, sweep or dry mop is all that’s needed to clean day-to-day dust and loose dirt.
Dirt and grit act like sandpaper on the surface of a wood floor. As 80% of dirt comes from outside, place sturdy doormats and rugs at entry points and use furniture pads under chair legs and heavy furniture.
Consider a ‘no-high-heels’ policy and be aware of pets’ bad habits and scratching. Never place potted plants directly on a wood floor.
For a thorough and regular (every couple of months) ‘refresher’ clean, use a recommended after-care cleaning/maintenance product and you’ll bring a new lease of life to your floor. Check out our 'After-Care' section for more help!
Because it’s important that our products get to you in perfect condition and on time, we only work with trusted, reliable delivery companies with excellent reputations. To allow you to spend where it matters, the cheapest available delivery option will automatically be selected at the checkout stage.
Standard Delivery Rates
Delivery is typically 7-10 days from the order dispatch date. Your flooring will normally come on a pallet and be shipped using a kerbside delivery. We will call you before delivery to agree a date that suits as someone will need to be available to help offload. Please remember that our solid oak flooring is particularly thick and therefore very heavy. 65m2 will weigh approximately 1 tonne/1000kg.
Please note that your delivery will be made to the kerbside. As such, please ensure you can move your order to a secure location.
On the rare occasion that your package arrives with signs of loss or damage, we strongly recommend opening it while the driver is still present. Please immediately report your findings to the driver and request that they raise a report, including photos and a detailed description of the damage.
It is the customer’s responsibility to check for any damages and report them to us within a 24-hour period.
All delivery times are based on orders being placed before 9am and the lead times are from when your order has been dispatched, not placed.
As unforeseen circumstances can, on rare occasions, cause delivery issues, we do not recommend booking any tradesmen until your items have been delivered.
Still, Have Questions?
If you still have questions regarding the delivery of your order, please give our dedicated Customer Service Team a call and they will be happy to assist you further.
For more detailed delivery information see our delivery page here