Terms and Conditions for Retail Website Customers

1. Consumer Rights

In accordance with the distance selling regulations if for any reason you are un-satisfied with your purchase our delivery crew will take the item away for an exchange or a refund on the cost of goods less included delivery charges. You have a legal right to cancel within seven working days beginning on the day of receiving your goods. All items returned to us must be received in a re-saleable condition and in original packaging, with no modifications. This does not apply to bespoke products.

2. General

www.ukoakdoors.co.uk is a site operated by Signature DIY Ltd. We are registered in England and Wales under company number 6681796 and our registered office is Unit 3, Bilton Way, Lutterworth, Leicestershire, LE17 4JA. Our VAT number is 941 7285

All doors are sold subject to availability, UK Oak Doors cannot be held responsible for any decision to withdraw any doors from sale or production or change manufacturing techniques.

No Variations on these conditions shall be binding upon UK Oak Doors Ltd unless previously agreed with UK Oak Doors in writing.

UK Oak Doors terms and conditions will prevail over those of any other party.

Each door is unique due to the natural properties of the oak and the manufacturing process, as a result no two doors will ever be identical. Oak is a natural product any and knots or graining will only add to the overall character of each door and should not be considered as defects.

3 . Guarantee:

All guarantees are given in accordance with legal requirements, and we guarantee the quality of manufacture for 12 months beginning on the day of receiving your goods, problems associated with natural wood products are not covered in anyway including movement, cracks, shakes, moisture etc. Natural variations in the colour or texture of wood are not to be considered as defects.

Failure to follow the (storage / handling) instructions are specifically excluded from this guarantee.

Any goods manufactured to the design or specification of The Customer (“Custom/Bespoke”) or its experts or detail taken off plans supplied by The Customer are produced without warranty.

4. Scope of these conditions

These conditions apply to all offers, quotations and sales by UK Oak Doors, of any goods to any purchaser or potential purchaser, (the "Purchaser").

5. Orders and Acceptance

The information on this site does not constitute an offer and may be withdrawn or revised at any time prior to our acceptance of an order. All orders placed to UK Oak Doors either by internet, phone, mail or in person it is assumed that you have read and accepted our terms and conditions, unless we are notified otherwise.

Changes to orders for standard products may be changed free of charge if we are notified within 24 hours after purchase, or before the order is sent through to the warehouse. We accept that mistakes do happen, however due to circumstances beyond our control, if an order has been sent to the warehouse we are charged £20 to change/cancel an order, and need to pass this cost on.

6. Prices

The prices payable for goods shall be those contained on the UK Oak Doors website for such goods in effect at the time of dispatch, unless the customer is otherwise informed, in writing and by an authorized UK Oak Doors representative, prior to acceptance of an order.

UK Oak Doors shall have the right at any time to withdraw any discount and / or to revise prices to take into account increases in costs including (without limitation) costs of any goods, materials, carriage, labour or overheads or the increase or imposition of any tax duty or other levy and any variation in exchange rates.

Unless notified otherwise, specified prices quoted are quoted exclusive of the costs of transport, insurance, withholdings and customs duties (all of which shall be payable by the Purchaser). All specified prices quoted are quoted inclusive of Value Added Tax (VAT).

7. Terms of Payment

Unless otherwise agreed in writing the purchase price for each order shall be paid in full prior to delivery and when the goods are ready to ship.

No counterclaim or set-off by the purchaser may be deducted from any payment due on any account whatsoever without the written consent of UK Oak Doors Ltd.

All payments to UK Oak Dors Ltd made with a credit card will be subject to a surcharge of 3% of the order total.

Large orders which cannot be fulfilled immediately will be accepted and a deposit to the value of 30% of the order will be required. Once an order has been created and deposit paid, we are unable to refund the deposit unless agreed with UK Oak Doors Ltd in writing.

If you wish to place a phone order we can do this but you will need to display the card that was used to purchase the goods to the driver, this is due to an increasing amount of fraud. Failure to do this will result in non-delivery of the items and extra charges may occur.

All goods remain the property of UK Oak Doors until such time as payment has been received and cleared in full, unless agreed in writing otherwise.

8. Delivery, Risk and Returns

All delivery dates stated either on this site, offered verbally or in writing by UK Oak Doors are estimated. UK Oak Doors will not be liable for any delays or claims: - including but not limited to, industrial action, weather, accidents, breakdowns, or other circumstances beyond our control.

It is the original purchaser’s responsibility to sign the delivery note, if the delivery note is to be signed by anyone else apart from the buyer then they are deemed to be accepting ownership of the goods on behalf of the purchaser and we cannot be held responsible for any damage or loss incurred. Signing as unchecked or unexamined will waive your right to claim for any shortage or damage subsequently discovered.

Unless otherwise agreed in writing, UK Oak Doors shall be entitled to deliver the goods by instalments. In such cases each instalment shall constitute a separate contract and any defect in any one or more instalments shall not entitle the Purchase to repudiate the contract as a whole nor to cancel any subsequent instalment.

Save as otherwise provided in these conditions, risk of loss or of damage to the goods shall pass to the Purchaser on delivery to their premises or when placed in their possession or that any carrier or transport provided by the Purchaser, whichever shall occur first. UK Oak Doors shall be under no obligation to accept return of any supply made.

It is the policy of UK Oak Doors to deliver goods to the registered address of the payment card used in any transaction. Delivery to an address other than the billing address may be arranged for existing customers, if agreed in advance and confirmed in writing by UK Oak Doors and we reserve the right to withdraw this service at their own discretion.

Under our 7 working day money back guarantee you may return to us, any product that you are not completely satisfied with providing it has not been tampered with and remains in its original packaging. At all times it is the customer’s responsibility to return items to UK Oak Doors and you are under a statutory duty to take reasonable care of the products while they are in your possession and during transport back. Taking reasonable care means you must return the products to 'as new' condition, in their original packaging.

The consumer's right to cancel an order can be exercised provided it is made in writing or in another durable medium, and that UK Oak Doors Ltd are provided with contact details for the consumer.

UK Oak Doors take no responsibility whatsoever for any damage caused to persons or property whilst undertaking delivery.

Special Order Items – under no circumstances may a bespoke/custom/added service product be returned once delivered. The only exception is where the product is covered under warranty replacement (see Guarantee)

9. Goods ordered in error or product exchanges

UK Oak Doors is under no obligation to exchange goods ordered by mistake or incorrectly, if an exchange takes place a new order must be created. If goods are supplied in good faith awaiting the return of the original goods UK Oak Doors reserves the right to subsequently charge for the excess goods if they are not returned within 3 weeks.

All goods returned must be in their original condition; however a restocking fee of up to 25% may apply for items incorrectly ordered and returned for refund.

Once the items have arrived back to UK Oak Doors warehouse and found to be in good order, a refund may be made less delivery and any discounts applied to the order. At all times it is the customer’s responsibility to return items to UK Oak Doors and you are under a statutory duty to take reasonable care of the products while they are in your possession and during transport back. Taking reasonable care means you must return the products to 'as new' condition, in their original packaging. If you fail to take reasonable care of the products while they are in your possession and return them to in a damaged state, action may be taken against you to recover any loss in value of the products arising from your breach of this statutory duty.

The cancellation of an order does not affect the statutory rights of the consumer.

10. Defective and faulty goods

Notwithstanding the provisions in clause 3, all defects must be advised within 12 hours of delivery. This is due to problems with onsite contractors etc. damaging goods and then trying to claim they were delivered like that. We are unable to help with exchanging or refunding an item after this time. 

If goods arrive defective please make a note on the POD. After checking and the goods are found to be damaged either return the goods with the driver marking the delivery note that the goods have been returned and email sales@ukoakdoors.co.uk within 12 hours to notify us of a problem.  You will be required to provide clear pictures and written details of the damage by email or letter within 10 days of delivery in order to process a claim. No action will be taken until these are received. Please note that failure to do this may affect a claim. To help process a claim quickly and effectively it is very important that clear photos are provided. We must have written confirmation via email or letter post of any returns or exchange applications.

UK Oak Doors will not be liable for any incidental work or expenses incurred out of any defect in our products or bad workmanship applied to our products. No responsibility can be accepted if wrongful or incomplete installation was carried out by the customer or its representative. All items are sold within certain size specifications, any defects subsequently discovered after modification are expressly not accepted.

11. Storage / Handling

Doors should be stored flat (never on the edges or ends) and evenly supported off the ground until they have acclimatized to your home environment.

Doors should not be stored in a newly plastered room or suddenly exposed to central heating or other forms of direct heat.

Under no circumstances should any door be finished with a water based solution, as severe damage could occur.

12. Force Majeure

UK Oak Doors shall not be liable to the Purchaser for any loss or damage which may be suffered by the Purchaser as a direct or indirect result of the supply of goods by UK Oak Doors being prevented hindered delayed or tendered uneconomic by reason of circumstance or events beyond UK Oak Doors reasonable control including but not limited to Act of God, war, riot, strike, lock-out, trade dispute or labour disturbance, accident, breakdown of plant or machinery, fire, flood, storm, difficulty or increased expense in obtaining workmen materials or transport or other circumstances affecting the supply of goods or of raw materials thereof  UK Oak Doors normal source of supply or the manufacture of the goods by UK Oak Doors normal means or the delivery of goods by UK Oak Doors.

13. Waiver

Failure by UK Oak Doors to exercise or enforce any rights hereunder shall not be deemed to be a waiver of any such right nor operate so as to bar the exercise or enforcement thereof at any time or times thereafter.

14. Severability

To the full extent possible each provision of these Conditions shall be construed in such fashion as to be effective and valid under applicable law. If any provision is declared void, illegal or unenforceable by a court of competent jurisdiction with respect to particular circumstances such provision shall remain in full force and effect in all other circumstances. If any provision is declared entirely void illegal or unenforceable by a court of competent jurisdiction, all other provisions of these conditions shall remain in full force and effect.

15. Assignment

The Purchaser may not without the prior written consent of UK Oak Doors assign all or any of its rights under any contract incorporating these Conditions.

16. Notices & Governing Law

Any notice hereunder shall be deemed to have been duly given if sent by prepaid first class post, or facsimile to the party concerned at its last known address. Notices sent by first class post shall be deemed to have been given 24 hours after dispatch and notices sent by facsimile shall be deemed to have been given on the date of dispatch.

All contracts incorporating these conditions shall be governed by and construed in accordance with English law and the parties hereby submit to the exclusive jurisdiction of the English Courts.