UK Oak Doors Terms and Conditions of Sale
Terms and Conditions For Retail Website Customers
7 Day Money Back Guarantee
In accordance with the distance selling regulations if for any reason you are un-satisfied with your purchase our delivery crew will take the item away for an exchange or a refund on the cost of goods less included delivery charges. You have a legal right to cancel within seven days of receiving your goods. All items returned to us must be received in a re-saleable condition and in original packaging, with no modifications. This does not apply to bespoke products.
Guarantee:
All guarantees are given in accordance with legal requirements, and we guarantee the quality of manufacture for 12 months, problems associated with natural wood products are not covered in anyway including movement, cracks, shakes etc.
Any goods manufactured to the design or specification of The Customer or its experts or detail taken off plans supplied by The Customer are produced without warranty.
1. Scope of these conditions
These conditions apply to all offers, quotations and sales by UK Oak Doors. of any goods to any purchaser or potential purchaser, (the "Purchaser").
2. Orders and Acceptance
The information on this site does not constitute an offer and may be withdrawn or revised at any time prior to our acceptance of an order. All orders placed to UK Oak Doors either by internet, phone, mail or in person it is assumed that you have read and accepted our terms and condition, unless we are told otherwise.
Orders for standard products may be changed free of charge if we are notified immediately after purchase, or before the order is sent through to the warehouse, we accept that mistakes do happen. However due to circumstances beyond our control, if an order has been sent to the warehouse we are charged £20 to change/cancel an order, an d need to pass this cost on.
3. Prices
The prices payable for goods shall be those contained on the UK Oak Doors website for such goods in effect at the time of dispatch, unless the customer is otherwise informed, in writing and by an authorised UK Oak Doors representative, prior to acceptance of an order.
UK Oak Doors shall have the right at any time to withdraw any discount and / or to revise prices to take into account increases in costs including (without limitation) costs of any goods, materials, carriage, labour or overheads or the increase or imposition of any tax duty or other levy and any variation in exchange rates.
Unless otherwise specified prices quoted are quoted exclusive of the costs of transport, insurance, value added tax, withholdings, customs duties and all other taxes and charges (all of which shall be payable by the Purchaser).
4. Terms of Payment
Unless otherwise agreed in writing the purchase price for each order shall be paid in full prior to delivery and when the goods are ready to ship.
No counterclaim or set-off by the purchaser may be deducted from any payment due on any account whatsoever without the written consent of UK Oak Doors.
Deposits against large orders which cannot be fulfilled immediately will occasionally be accepted and should be to the value of 50% of the order. Once an order has been created and deposit paid we are unable to refund the deposit.
All goods remain the property of UK Oak Doors until such time as payment has been recieved and cleared in full, unless agreed in writing otherwise.
5. Delivery, Risk and Returns
All delivery dates stated either on this site, offered verbally or in writing by UK Oak Doors are estimated and not of any contractual effect. UK Oak Doors shall not be under any liability to the purchaser in respect of any failure to deliver on any particular date or dates nor shall delay in delivery be a basis for cancellation of any order by the Purchaser.
Unless otherwise agreed in writing, UK Oak Doors shall be entitled to deliver the goods by installments. In such cases each installment shall constitute a separate contract and any defect in any one or more installments shall not entitle the Purchase to repudiate the contract as a whole nor to cancel any subsequent installment.
Save as otherwise provided in these conditions, risk of loss or of damage to the goods shall pass to the Purchaser on delivery to their premises as stipulated in their order or when placed in their possession or that any carrier or transport provided by the Purchaser, whichever shall occur first. UK Oak Doors shall be under no obligation to accept return of any equipment.
It is the policy of UK Oak Doors to deliver goods to the registered address of the payment card used in any transaction. Delivery to an address other than the billing address may be arranged for existing customers, if agreed in advance and confirmed in writing by UK Oak Doors and we reserve the right to withdraw this service at their own discretion.
Under our 7 day money back guarantee you may return to us, any product that you are not completely satisfied with providing it has not been tampered with and remains in its original packaging. It is parmount that we are contacted within 1 hour of delivery of any faults, this due to problems with on site contractors etc damaging good and then trying to claim they were delivered like that. We are unable to help with exchanging or refunding an item after this time. Once the items have arrived back to UK Oak Doors warehouse and found to be in good order, a refund may be made. At all times it is the customers responsibility to return items to UK Oak Doors.
UK Oak Doors is under no obligation to exchange goods ordered by mistake or incorrectly, if an exchange takes place a new order must be created. If goods are supplied in good faith awaiting the return of the original goods UK Oak Doors reserves the right to subsequently charge for the excess goods if they are not returned within 3 weeks.
UK Oak Doors take no responsibility whatsoever for any damage caused to persons or property.
It is the original purchasers responsibility to sign the delivery note, if the deliver note is to be signed by anyone else apart from the buyer then they are deemed to be accepting ownership of the goods on behalf of the purchaser and we cannot be held responsible for any damage or loss incurred. Signing as unchecked will waive your right to claim for any problems occuring after. Please keep the doors stored flat until they have acclimatised to your home environment.
If goods arrive defective please make a note on the POD. After checking and the goods are found to be damaged either return the goods with the driver marking the delivery note that the goods have been returned and email sales@ukoakdoors.co.uk with pictures and written details of the damage, to help process a claim quickly and effectivly is is very important that clear photos are provided. No action will be taken until these are recieved. Please note that failure to do this may affect a claim. We must have written confirmation via email or letter post of any returns or exchange applications.
6. Force Majeure
UK Oak Doors shall not be liable to the Purchaser for any loss or damage which may be suffered by the Purchaser as a direct or indirect result of the supply of goods by UK Oak Doors being prevented hindered delayed or tendered uneconomic by reason of circumstance or events beyond UK Oak Doors reasonable control including but not limited to Act of God, war, riot, strike, lock-out, trade dispute or labour disturbance, accident, breakdown of plant or machinery, fire, flood, storm, difficulty or increased expense in obtaining workmen materials or transport or other circumstances affecting the supply of goods or of raw materials thereof UK Oak Doors normal source of supply or the manufacture of the goods by UK Oak Doors normal means or the delivery of goods by UK Oak Doors.
7. Waiver
Failure by UK Oak Doors to exercise or enforce any rights hereunder shall not be deemed to be a waiver of any such right nor operate so as to bar the exercise or enforcement thereof at any time or times thereafter.
8. Severability
To the full extent possible each provision of these Conditions shall be construed in such fashion as to be effective and valid under applicable law. If any provision is declared void, illegal or unenforceable by a court of competent jurisdiction with respect to particular circumstances such provision shall remain in full force and effect in all other circumstances. If any provision is declared entirely void illegal or unenforceable by a court of competent jurisdiction, all other provisions of these conditions shall remain in full force and effect.
9. Assignment
The Purchaser may not without the prior written consent of UK Oak Doors assign all or any of its rights under any contract incorporating these Conditions.
10. Notices & Governing Law
Any notice hereunder shall be deemed to have been duly given if sent by prepaid first class post, or facsimile to the party concerned at its last known address. Notices sent by first class post shall be deemed to have been given 24 hours after dispatch and notices sent by facsimile shall be deemed to have been given on the date of dispatch.
All contracts incorporating these conditions shall be governed by and construed in accordance with English law and the parties hereby submit to the exclusive jurisdiction of the English Courts. |
