Delivery
Please note this page relates to deliveries of doors and larger items. For smaller items such as ironmongery we will use an express service such as Royal Mail or Parcelforce.
We now offer 3 delivery options, which you can choose during checkout;
1. Our Normal Courier Delivery (Recommended) - Avg. 12 Days
Our Couriers will call you 1-2 days prior to delivery to make sure you will be able to accept the delivery. They will also help you to bring the doors inside to a safe and dry area. This is a furniture delivery firm so although the delivery time can be a little longer than a pallett service your goods will not be damaged
Delivery is currently charged as follows £20 + £8 per door (incl VAT) for all orders. Quoted delivery is for Mainland England Scotland and Wales. More remote areas (ie Scottish Highlands) may incur extra delivery charges but it is also often possible to keep delivery charges at the Standard Rate. Delivery is usually weekdays, however during busy periods they may operate on weekends as well. We are unable to offer weekend deliveries but the couriers may offer it to you.
Please note our couriers have asked us to quote our customers up to 3 weeks to deliver an order, this is to minimise calls regarding delivery and to allow them time to deliver to extremely remote areas. However we also know that generally orders are delivered within 12 working days of placing an order, or less if you live near a main arterial route or city.
2. Courier Delivery 2 (Avg. 4 Days)
Our Couriers will call you 1-2 days prior to delivery to make sure you will be able to accept the delivery. They will also help you to bring the doors inside to a safe and dry area. This is a furniture delivery firm so although the delivery time can be a little longer than a pallett service your goods will not be damaged
Delivery is currently charged as follows £40 + £8 per door (incl VAT) for all orders. Quoted delivery is for Mainland England Scotland and Wales. Delivery is usually weekdays, however during busy periods they may operate on weekends as well. We are unable to offer weekend deliveries but the couriers may offer it to you.
Please note that even though this is quote at an average 4 day service, it is not guaranteed, however these orders will be given extra priority.
3. Collections
For the majority of the time our stock will be held in our Aylesbury warehouse. This is an independent delivery company. The current charge for collections is a flat rate £14.95 for all orders up to 20 doors. Please note you will need to book a collection time with the couriers 24hrs before collection. If you don't do this they may turn you away. The collection details will be provided by email after the order is placed.
Communications
Once an order has been placed you will recieve an automated confirmation. We will check your order and will email you so that you know that your order has been booked with the couriers.
When they have arranged your order and have a van ready to deliver into your area they will call to let you know what day it will be delivered. They will also call you on the day to confirm the imminent delivery
It is strongly recommended that you do not book a builder to install your doors on the day they are scheduled to arrive. As unexpected events can delay the delivery vehicles. (It is also recommended that they be stored flat to acclimatise before installing)
After we have emailed the couriers details to you they will be in touch using the phone number or email address you have provided to give you information regarding delivery. Please do not call the sales line during the weekend regarding delivery as we are unable to help. .
The couriers we use are a smaller family owned company who offer a more friendly, flexible and damage free service compared to bigger multinational firms. |
