Delivery

Please note this page relates to deliveries of doors and larger items. For smaller items such as ironmongery we will use an overnight service such as Royal Mail or Parcelforce.

We now offer 3 delivery options, which you can choose during checkout;

1. Our Normal Courier Delivery (Recommended)

Our Couriers will call you 1-2 days prior to delivery to make sure you will be able to accept the delivery. They will also help you to bring the doors inside to a safe and dry area. This is a furniture delivery firm so although the delivery time can be a little longer than a pallett service you goods will not be damaged

Delivery is currently charged as follows £20 + £8 per door (incl VAT) for all orders. Quoted delivery is for Mainland England Scotland and Wales. More remote areas (ie Scottish Highlands) may incur extra delivery charges but it is also often possible to keep delivery charges at the Standard Rate. Delivery is usually weekdays, however during busy periods they may operate on weekends as well. We are unable to offer weekend deliveries but the couriers may offer it to you.

Please note our couriers have asked us to quote our customers up to 3 weeks to deliver an order, this is to minimise calls regarding delivery and to allow them time to deliver to extremely remote areas. However we also know that generally orders are delivered within 10 working days of placing an order, or less if you live near a main arterial route or city.

2. Pallett Delivery Service

Using a Pallett Delivery Service is inherantly more expensive than our normal courier service but the delivery time will generally be slightly quicker. The average turn around for a pallett delivery is 5 days. This will be confirmed with you prior to booking the pallett delivery so we can make sure you are in. However as with all pallett services they will leave the doors on the nearest flat surface to you house, so you must be able to move them by yourself if you want to book this service.

3. Collections

For the majority of the time our stock will be held in our Oxford warehouse. This is an independent delivery company. The current charge for collections is a flat rate £14.95 for all orders up to 20 doors. Please note you will need to book a collection time with the couriers 24hrs before collection. If you don't do this they may turn you away. The collection details will be provided by email after the order is placed.

Communications

Once an order has been placed you will recieve an automated confirmation. We will check your order and will email you so that you know that your order has been booked with the couriers. 

When they have arranged your order and have a van ready to deliver into your area they will call to let you know what day it will be delivered. They will also call you on the day to confirm the imminent delivery

It is strongly recommended that you do not book a builder to install your doors on the day they are scheduled to arrive. As unexpected events can delay the delivery vehicles. (It is also recommended that they be stored flat to acclimatise before installing)

After we have emailed the couriers details to you they will be in touch using the phone number or email address you have provided to give you information regarding delivery. Please do not call the sales line during the weekend regarding delivery as we are unable to help. .

The couriers we use are a smaller family owned company who offer a more friendly, flexible and damage free service compared to bigger multinational firms.