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Returns Procedure

 

Thank you for ordering from UK Oak Doors. We want you to be happy with your purchase, however if you change your mind and wish to make a return or an exchange you must notify us within 14 days in writing by letter, phone call or email, in line with the Consumer Contracts Regulation.

Unwanted items must be returned in a fully re-saleable condition in the original, unmarked and undamaged packaging.

We are unable to accept responsibility for items lost or damaged in transit back to us.

We will require photos of all returned, damaged or exchanged items to verify the condition. Please see the process below.

 

Exchanges

  • - We permit exchanges on unused and unassembled items so long as you contact us within 14 days of delivery. In order to qualify for an exchange the item must come back in the same original condition.
  • - If exchanging for an item of greater or lesser value we will make arrangements with you to settle or refund the difference.
  • - Returned items that you wish to exchange must arrive in perfect condition including the packaging, so please ensure that they are well packed.
  • - To initiate an exchange please Contact Us here
  • - We will then ask you to send us photographs to verify the condition of the item you wish to exchange.
  • - The returns policy for change of mind returns/exchanges requires the customer  to arrange the return of the goods to ourselves with their own chosen carrier, once the goods are back to us in their original packaging, in a resalable condition and are checked over by our warehouse, we can then issue you with your (refund/replacement goods/credit note).
  • - Please allow 14 days from the date that we receive the goods for us to check over and process your return. 
  • - Please arrange returns items to address: Returns, Uk Oak doors, Unit 10 C & V Business Park, Leicester Road, Lutterworth, LE17 4HE

 

Returns / Refunds

  • - Unwanted items must be returned in a fully re-saleable condition, which includes being in the original, unmarked and undamaged packaging.
  • - Items must not have been used or assembled in any way.
  • - Returns cannot be accepted once the assembly process has begun.
  • - Returned items must arrive in perfect condition including the packaging, so please ensure that they are well packed.
  • - We retain the right to refuse a refund on any item deemed to be unsalable.
  • - We are unable to accept responsibility for items lost or damaged in transit back to us.
  • - Items returned must arrive in perfect condition including the packaging, so please ensure that they are packed well.
  • - Once received the items will be inspected and a refund issued within 14 days.
  • - We reserve the right to refuse a refund if the above conditions have not been met. This does not affect your statutory rights.
  • - To initiate a return please Contact Us here
  • - We will then ask you to send us photographs to verify the condition of the item you wish to return.

 

Damaged / Faulty items

  • - Please check your packaging fully on receipt. If there is any damage to the packaging then please indicate this when signing for delivery whilst the drivers are present.
  • - Transit damage must be reported within 2 days of delivery.
  • - All items and parts of items must be checked for any damage prior to assembly.
  • - To initiate a return for damaged or faulty items please Contact Us here
  • - We will then ask you to upload 5 photographs to verify the condition of the item you wish to return (Faulty/Damaged)
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